FAQs

Frequently Asked Questions

How do I place an order ▼

Simply browse our store, add your favorite items to your cart, and proceed to checkout. Once your order is confirmed, we'll begin processing it.

Can I pay with Bitcoin? ▼

Yes! We accept Bitcoin payments through BTCPay Server—a self-hosted, non-custodial payment processor. No middlemen, no KYC, just peer-to-peer transactions the way Bitcoin was meant to be used.

When you checkout, simply select "Pay with Bitcoin" and you'll be directed to our BTCPay Server to complete your payment securely.

Do you accept Lightning Network payments? ▼

Yes! Our BTCPay Server supports Lightning Network payments for instant, low-fee transactions. Perfect for smaller orders.

What payment methods do you accept? ▼

Bitcoin (via BTCPay Server) ⚡ Recommended
Lightning Network
All major credit cards (Visa, Mastercard, Amex)
PayPal, Apple Pay, Google Pay

All transactions are secure and encrypted.

Can I modify or cancel my order after placing it ▼

Since our products are made on demand, we cannot guarantee modifications or cancellations once an order is placed. If you need to make changes, contact us as soon as possible at info@silentstasher.com.

How long does shipping take ▼

USA: 5-10 business days
International: 10-20 business days
Processing: Additional 2-5 business days before shipping

Is shipping discreet? ▼

Yes. We understand privacy matters. All orders ship in plain packaging with no Silent Stasher branding on the outside. Zero logos, zero attention.

What's your return policy? ▼

We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. Contact us at info@silentstasher.com to start a return.

What should I do if I receive a damaged item ▼

Please email us at info@silentstasher.com within 7 days of delivery with photos of the issue. We'll send a replacement or issue a refund.